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Shipping Policy – Last Updated: September 3, 2026

This Shipping Policy applies to all orders placed through ljwuj.shop. It provides information about our delivery areas, shipping methods, shipping costs, processing times, estimated delivery times, shipment tracking, and other important shipping-related information.

1. Company Information

Company: Erik Hvid
CVR No.: 25396855
Website: ljwuj.shop
Email: support@ljwuj.shop
Phone: +45 86 69 62 32

Business Address:
Nørremarkvej 10, Nr. Rind
8832 Skals
Denmark

2. Delivery Area

We currently deliver orders exclusively to delivery addresses in Germany and Austria.

Customers must provide a complete and valid delivery address in Germany or Austria when placing an order.

Delivery to other countries or regions is currently not available.

Delivery may be restricted to certain remote areas, islands, military addresses, package forwarding services, or addresses that cannot be served by our shipping carriers.

3. Shipping Methods

Orders are shipped using an available tracked shipping method through suitable local or international shipping carriers.

The shipping carrier may be selected based on factors including:

  • delivery address;

  • package size and weight;

  • product type;

  • carrier availability;

  • regional delivery options.

The name of the shipping carrier and available tracking information are usually provided after the order has been shipped.

A specific shipping carrier cannot be guaranteed for individual orders.

4. Shipping Costs

We offer free standard shipping on all orders to Germany and Austria.

Germany: Free standard shipping – €0.00
Austria: Free standard shipping – €0.00

No minimum order value is required to qualify for free standard shipping.

5. Payment Methods

The payment methods available for an order are displayed during checkout. Depending on the device, location, and availability, the following payment methods may be offered:

  • Credit or debit card

  • Supported digital payment methods and wallets

  • Cash on Delivery (COD), if this option is available at checkout

Only the payment methods displayed at checkout when completing the order are available.

Cash on Delivery (COD)

If Cash on Delivery is available and selected for your order, the amount due must be paid to the responsible shipping carrier upon delivery.

Please make sure that:

  • the recipient's name is entered correctly;

  • the delivery address is complete and correct;

  • a valid and reachable phone number is provided;

  • an authorized person is available at the delivery address to receive the parcel.

The payment method accepted upon delivery may depend on the respective shipping carrier. The payment information shown at checkout shall apply.

6. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Central European Time (CET/CEST), Monday to Friday.

Orders received before 5:00 PM on business days may be forwarded for processing on the same business day.

Orders received after 5:00 PM, on weekends, or on public holidays are generally processed on the next business day.

The order cut-off time does not affect the standard processing time of 1–3 business days stated in Section 7.

7. Processing Time

Orders are generally processed within 1–3 business days after successful receipt of payment.

Business days are Monday through Friday. Weekends and public holidays are not counted as business days.

8. Estimated Transit Time

After the order has been processed and shipped, the usual transit time is:

Germany: 5–8 business days
Austria: 6–9 business days

Transit time begins once the parcel has been handed over to the shipping carrier.

9. Estimated Total Delivery Time

The estimated total delivery time consists of processing time plus transit time.

Germany:
1–3 business days processing + 5–8 business days transit
Total: approximately 6–11 business days

Austria:
1–3 business days processing + 6–9 business days transit
Total: approximately 7–12 business days

Weekends and public holidays are not included when calculating delivery times.

10. Order and Shipping Confirmation

After successfully placing an order, the customer will generally receive an order confirmation by email.

Once the order has been shipped, the customer will receive a shipping confirmation by email, where available for the respective shipment.

The shipping confirmation may include the following information:

  • tracking number;

  • name of the shipping carrier, where available;

  • tracking link;

  • current shipping status.

Customers are responsible for providing a complete and correct email address at checkout.

If you do not receive an order or shipping confirmation, please contact our customer service team at support@ljwuj.shop.

11. Shipment Tracking

Once tracking is available for an order, customers can check the shipping status using the tracking information provided.

Depending on the order, shipment tracking may be available through the following methods:

  • via the tracking link in the shipping confirmation;

  • via the tracking page on ljwuj.shop, where available;

  • via the official website of the respective shipping carrier.

After shipment, it may take 24–72 hours for tracking information to be updated in the shipping carrier's system.

A temporary lack of tracking updates does not necessarily mean that the parcel is no longer moving through the delivery network.

If the tracking information has not been updated for an extended period, please contact our customer service team at support@ljwuj.shop.

12. Delivery Attempts

Depending on its local delivery conditions, the shipping carrier may make one or more delivery attempts.

If a shipment cannot be successfully delivered on the first attempt, the shipping carrier may, for example:

  • make another delivery attempt;

  • leave a notice or delivery instruction;

  • contact the recipient;

  • redirect the parcel to a nearby pickup point;

  • hold the shipment for pickup for a specified period;

  • return the shipment to the sender if delivery is not possible.

Customers are responsible for following the shipping carrier's instructions and collecting any shipment held for pickup within the specified period.

If a shipment is returned to us due to an incorrect or incomplete delivery address, unsuccessful delivery, or failure to collect it within the required period, please contact our customer service team at support@ljwuj.shop to determine the next steps.

13. Incorrect or Incomplete Delivery Address

Customers are responsible for checking that all delivery information is complete and correct before completing an order.

The delivery address should include, in particular:

  • recipient's full name;

  • street and house number;

  • postal code;

  • city;

  • country;

  • valid phone number, if required for delivery.

If you notice after completing your order that your delivery address is incorrect or incomplete, please contact our customer service team at support@ljwuj.shop as soon as possible.

A delivery address can only be changed as long as the order has not yet been shipped.

Once an order has already been handed over to the shipping carrier, it may no longer be possible to change the delivery address.

Delays or failed deliveries caused by an incorrect or incomplete delivery address provided by the customer may require redelivery.

14. Refusal of Cash on Delivery Shipments

If you no longer wish to receive an order placed with Cash on Delivery (COD), please contact us as soon as possible at support@ljwuj.shop.

Please provide your order number and the contact details used when placing the order.

Simply refusing to accept a Cash on Delivery parcel does not always replace a clear notice of cancellation or withdrawal from an order.

If a Cash on Delivery shipment is refused and returned to us, the order will be handled in accordance with our applicable return and refund conditions once the returned shipment has been received.

Statutory consumer rights, including the statutory right of withdrawal, remain unaffected.

15. Delivery Delays

The delivery times stated on our website are estimated delivery times and may be exceeded in exceptional cases.

Possible reasons for delays may include:

  • increased shipping volumes;

  • delays by the shipping carrier;

  • adverse weather conditions;

  • public holidays;

  • unforeseen transportation or logistics issues;

  • incomplete or incorrect delivery information.

If your order significantly exceeds the stated estimated total delivery time, please contact our customer service team at support@ljwuj.shop.

We will check the shipping status and provide you with the available information regarding the status of your delivery.

The customer's statutory rights in the event of delayed delivery remain unaffected.

16. Lost Shipments

A shipment may be considered potentially lost if, for example:

  • the tracking information has not been updated for more than 10 business days;

  • the shipping carrier confirms that the shipment cannot be located;

  • the stated estimated total delivery time has been significantly exceeded;

  • the shipment has been marked as lost by the shipping carrier.

If you believe your order has been lost, please contact our customer service team at support@ljwuj.shop.

Where possible, please provide the following information:

  • order number;

  • recipient's name;

  • delivery address;

  • tracking number, if available.

After receiving your report, we will review the shipping status and may initiate an investigation with the responsible shipping carrier.

Depending on the outcome of the investigation and the circumstances of the individual case, an appropriate solution may be offered, for example:

  • replacement shipment;

  • refund;

  • another solution required under applicable consumer law.

Statutory consumer rights remain unaffected.

17. Shipments Marked as Delivered but Not Received

If the tracking information shows that your order has been delivered but you have not received the parcel, please first check:

  • the specified safe place;

  • your mailbox or building entrance;

  • whether the parcel was left with a neighbor;

  • whether another person at the delivery address accepted the shipment;

  • any notices or delivery instructions from the shipping carrier.

If you still cannot locate the shipment, please contact our customer service team at support@ljwuj.shop.

Please provide your order number and, where available, the tracking number.

We will review the shipping status and, if necessary, may initiate an investigation with the responsible shipping carrier.

Depending on the outcome of the review and the circumstances of the individual case, an appropriate solution will be offered.

Statutory consumer rights remain unaffected.

18. Damaged, Missing, or Incorrect Items

If your order arrives damaged, items are missing, or you receive an incorrect item, please contact our customer service team at support@ljwuj.shop.

Where possible, please provide the following information:

  • order number;

  • recipient's name;

  • description of the issue;

  • photos of the damaged item or parcel, where relevant;

  • photos of the item received if an incorrect item was delivered.

We will review your report and inform you of the next steps.

Depending on the individual case, an appropriate solution may be offered, for example:

  • replacement shipment;

  • shipment of missing items;

  • refund;

  • another solution required under applicable consumer law.

Please do not dispose of damaged items or packaging before the review has been completed, where reasonably possible.

Statutory consumer rights remain unaffected.

19. Partial Shipments

An order containing multiple items may, in certain cases, be shipped in multiple parcels.

For partial shipments:

  • individual parcels may have different tracking numbers;

  • parcels may be delivered on different days;

  • splitting an order into multiple shipments does not result in additional standard shipping costs for the customer.

If you have received only part of your order, please first check your shipping confirmation emails and any available tracking information.

If items are still missing after the stated delivery time has passed, please contact our customer service team at support@ljwuj.shop and provide your order number.

20. Taxes, VAT, and Customs Charges

For orders to Germany and Austria, the prices displayed on our website include the applicable VAT unless expressly stated otherwise at checkout.

For deliveries within the European Union, customers normally do not incur additional import duties or customs clearance fees upon delivery.

The total price displayed at checkout is the amount payable by the customer unless an optional paid additional service has been expressly selected.

21. Changes to an Order

If you wish to change or correct any information after placing your order, please contact us as soon as possible at support@ljwuj.shop.

Please provide your order number and the requested change.

As long as the order has not yet been processed or shipped, we may attempt to make changes to information such as:

  • delivery address;

  • recipient information;

  • phone number;

  • product selection or quantity.

Once an order has already been processed, packed, or handed over to the shipping carrier, changes may no longer be possible.

Changing the payment method after an order has been successfully completed is generally not possible. If necessary, the order may need to be canceled and placed again, provided it has not yet been shipped.

Statutory consumer rights, including the statutory right of withdrawal, remain unaffected.

22. Events Beyond Our Control

In certain cases, processing or delivery of an order may be delayed due to events beyond our reasonable control.

These may include, for example:

  • extreme weather conditions;

  • natural disasters;

  • strikes or labor disputes involving shipping or logistics providers;

  • traffic or transportation disruptions;

  • government measures or legal restrictions;

  • technical disruptions affecting shipping carriers;

  • exceptionally high shipping volumes;

  • other unforeseen events that materially affect shipping or delivery.

If such an event causes a significant delay, we will make reasonable efforts to inform you based on the information available and to find an appropriate solution.

Statutory consumer rights remain unaffected.

23. Changes to This Shipping Policy

We may update this Shipping Policy when necessary, for example if there are changes to:

  • delivery areas;

  • shipping methods;

  • shipping carriers;

  • processing times;

  • transit or delivery times;

  • payment methods;

  • shipping costs;

  • tax or legal requirements.

The current version of this Shipping Policy will be published on ljwuj.shop.

For orders that have already been placed, the terms published on our website at the time the order was placed will generally apply, unless mandatory legal provisions require otherwise.

Statutory consumer rights remain unaffected.

24. Contact Information

If you have questions about this Shipping Policy, your order, or shipping, you can contact our customer service team.

Company: Erik Hvid
CVR No.: 25396855
Email: support@ljwuj.shop
Phone: +45 86 69 62 32

Business Address:
Nørremarkvej 10, Nr. Rind
8832 Skals
Denmark

Customer Service Hours:
Monday to Friday: 09:00–18:00

For inquiries regarding an existing order, please provide your order number and the email address used when placing the order.